Marshes Front Row (“FR”, “FROW”, “MFR”, “Marshes Front Row” “Front Row”, “we”, “us” or “our”) respects the privacy rights of individuals and is committed to handling personal information responsibly and in accordance with applicable law. Marshes Front Row are data controllers in respect of your data.

Contact Details

If you have any specific issues relating to this privacy notice or any wider privacy issues relating to us, please get in touch via our Contact Us page or by sending an email to

Scope of this Notice

This Privacy Notice only applies to personal information we collect through this website (the ‘Site’). The Privacy Notice does not apply to other third-party websites that you may reach through links on this Site. If you access other third-party websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy notice, which will differ from ours.

Information we collect from you and how it is used

If you browse this Site, subscribe to a mailing list, use a contact form or participate in other initiatives or activities that we may offer or operate though the Site from time to time, we may take
some of your details.

The information we may collect and process about you and how it could be used broadly falls into the categories below:


Legal basis for processing personal information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

We will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests
and not overridden by your rights, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform or undertaking marketing.

How long we keep your information for

We will keep your personal information for as long we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal
information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Who do we share your information with

We may disclose your personal information to:

  •  to our group companies, our owners and affiliates, third party services providers, suppliers and partners that process information on our behalf and assist in providing our services to you (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Site), or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information;
  • to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii)
    to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person. This includes exchanging information with other companies and organisations for the purposes of fraud protection;
  • to potential buyers or financiers or replacement owners or operators of all or part of our business on the basis of our legitimate interests and the interests of such person, so that they can
    appropriately value the business and assess any risks relating thereto;
  • to any other person with your consent.

Where we store or process your information

The information we collect from you may be transferred to, processed and stored at, a destination outside the European Economic Area (“EEA”) or UK. Specifically, KW’s servers are located in the UK and Ireland, and our group companies and third-party service providers and partners operate around the world, including the US. This means that when we collect your personal information we may process it in any of these countries.

Such destinations or countries may not have laws which protect your information to the same extent as in the EEA or UK. It may be processed by us or by our service providers operating outside the EEA or UK, but we will take appropriate steps to ensure that your information is treated securely and in accordance with this Privacy Notice.

Cookies and similar tracking technology

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you. For further information about the types of Cookies we use, why and how you can control Cookies, please see our Cookie Policy.

How do we keep your personal information secure?

We have implemented security policies, appropriate organisational and technical measures to protect the information that we have under our control from unauthorised access, improper use or
disclosure, unauthorised modification and unlawful destruction or accidental loss. Where you have chosen a password that enables you to access certain parts of our Site, you are responsible for
keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your information, we cannot guarantee the security of your information transmitted to our Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


We do not knowingly collect information from children under 13 years of age.

Your rights

You have the right to opt-out from marketing communications we send you at any time. If you wish to withdraw your consent to receive marketing materials, this can be done by:

  • updating your preferences on your online account, if you have one;
  • clicking on the unsubscribe link on any emails we send you; or
  • emailing us at you withdraw your consent, this will not affect our rights to have sent you marketing material prior
    to your withdrawal, but we will not send any further marketing. Whilst we will endeavour to ensure
    that you do not receive any further marketing material immediately, there may be a slight delay for
    any changes to take effect.

    You are also entitled to request that we:

  • provide you with a copy of any personal information we hold about you;
  • have any incorrect personal information corrected or completed (you can also update your records using your profile on your online account, if you have one);
  • delete any personal information that we no longer need for the above purposes, where you have withdrawn your consent and there are no other grounds to process that information, where the personal information has been unlawfully processed or where we are required by law to delete it;
  • restrict the processing of your personal information whilst we confirm whether any information needs correcting following your request, the processing is unlawful and you do not want us to
    delete this personal information; where we no longer need to process the personal information, but you require the information to establish, exercise or defend legal claims. In these
    circumstances we will only process your personal information for purposes for which you have consented, or for the establishment, exercise or defence of legal claims or the protection of the
    rights of another person; and/or
  • object to our processing of your personal information, where we process it under the legitimate interests’ grounds and we are unable to show a compelling legitimate interest that overrides your interests, rights and freedoms, or for the purposes of defending, exercising or defending legal claims

If you wish to make such a request, please contact us at We respond to all requests we receive from individuals wishing to exercise their data protection
rights in accordance with applicable data protection laws.

You are also entitled to lodge a complaint with your local data protection authority about our collection and use of your personal information. For more information, please contact your local
data protection authority. Contact details for data protection authorities in the European Economic Area countries are available here.

Changes to our Privacy Notice

Any changes that we make to our Privacy Notice will be detailed on the Site or otherwise notified to you, in accordance with applicable data protection laws.


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